Smart Salem Medical Center a first of its kind, state of the art, futuristic for Dubai Health Authority (DHA) and General directorate of residence and foreigners ( GDRFA) customers. The primary purpose of the smart Salem Medical Center is to provide a unique facility for DHA’s Medical Fitness and Occupational Health Services where customers can get their medical tests done in a paperless and seamless environment.
Smart Salem Medical Center will allow the customers to walk in a service center where all the process is paperless and via technology with least human interaction. Customer will be greeted by a robot, Pepper. Pepper will escort the customer to a self-service station. Self service station will be equipped with all the hardware and application to be able to scan emirates id, passport, and visa and be able to read application barcode and get his IRIS and Facial biometric registered or verified as well. Customer will pay on the same self-service station machine using a credit card.
Once paid, user will select a theme and then an avatar on the floor will escort the customer to the blood collection room. Blood collection room will have a screen displaying the name of the expected customer with photo. Upon entering the room, Facial camera will identify the customer and an attending nurse will verify the person manually as well. Customer will then sit on the phlebotomy chair and phlebotomy robot will then collect the blood in a tube, labelled by an automated tube dispenser. Collected blood will then be placed in a relay robot. Relay robot will then take the blood samples to laboratory.
Customer will then go to X-Ray room, in case of New-Visa. If the person is applying for Renew-Visa then there will be no need for X-Ray. When a customer walks to the X-Ray room, a screen will display his name and photo just like blood collection room. Before entering the room, a Facial camera will identify the person and instructions will be displayed to the customer for the prep. Once X-Ray is done, customer will leave the premises and will be notified about the status via email and SMS.